Choosing a personal alarm provider for yourself or a loved one is an important decision. It’s not just about purchasing a device. It’s about placing your trust in a service that could one day make all the difference in an emergency. 

With so many options available, knowing what separates a reliable provider from the rest can help you make the right choice and enjoy lasting peace of mind.

Why Your Choice of Provider Matters

A personal alarm is only as effective as the service behind it. The device itself is just one piece of the puzzle. What truly matters is what happens when that button is pressed. Will there be a trained operator ready to respond? Will they have access to important medical information? Can they coordinate with emergency services quickly and efficiently?

These are the questions that distinguish a trusted provider from one that may leave you or your family member vulnerable when it counts most. 

Taking the time to research and compare providers ensures that you’re not just buying a product, but investing in genuine safety and support.

Look for 24/7 Professional Monitoring

One of the most critical factors to consider is whether the provider offers 24/7 professionally monitored services. 

Non-monitored alarms rely on family members or friends to answer calls and respond to alerts, but there’s no guarantee they’ll be available when an emergency occurs. They might be at work, asleep, or simply out of mobile range.

On the other hand, a professionally monitored service connects the user directly to trained emergency operators who are available around the clock. These operators can assess the situation, provide reassurance, contact emergency services if needed, and follow pre-arranged response procedures. This level of support ensures that help is always just a button-press away, regardless of the time of day or night.

Check for AS 4607 Compliance

In Australia, the benchmark for quality in personal alarm services is AS 4607. This standard outlines the minimum requirements for alarm equipment, installation, and monitoring services. Providers that comply with AS 4607 demonstrate their commitment to delivering reliable, high-quality care.

Compliance with this standard means the provider has met rigorous guidelines around equipment testing, operator training, and response procedures. It also means there’s accountability and transparency in how emergencies are handled.

When researching providers, ask specifically about AS 4607 compliance. A trusted provider will be happy to confirm their adherence to these important standards.

Consider the Range of Devices Available

Different people have different needs, so a good provider should offer a range of device options. Some users may prefer a simple home-based pendant, while others may need a mobile device with GPS tracking for when they’re out and about.

Features like automatic fall detection can be particularly valuable for seniors who live alone. This technology can detect a fall and automatically alert the monitoring centre, even if the user is unable to press the button themselves. When comparing providers, look for one that offers flexible options and can recommend the most suitable device based on individual circumstances and lifestyle.

Evaluate Customer Support and Training

A trusted provider doesn’t just sell you a device and disappear. They offer comprehensive support throughout your experience, from initial setup and training to ongoing technical assistance. 

Proper training ensures the user feels confident and comfortable with their alarm, which is essential for it to be effective in a real emergency.

Ask potential providers about their onboarding process. Do they offer in-home setup? Is there someone available to answer questions after installation? What happens if the device needs repairs or replacement? 

The answers to these questions reveal a lot about how much a provider values their customers’ well-being.

Read Reviews and Ask for Recommendations

Word of mouth remains one of the best ways to gauge the reliability of a personal alarm provider. 

Speak with friends, family members, or healthcare professionals who may have experience with different services. Online reviews can also provide valuable insights into the quality of customer service and the responsiveness of monitoring centres.

Pay attention to how providers handle complaints or negative feedback. A company that responds professionally and works to resolve issues demonstrates a genuine commitment to their customers.

Choose a PERSL Member

One of the simplest ways to ensure you’re choosing a trusted provider is to look for PERSL membership. 

PERSL (Personal Emergency Response Services Limited) is Australia’s industry body for monitored personal alarms. 

Our members adhere to strict standards for quality, compliance, and ethical conduct, ensuring you receive the highest level of service and protection.

When you choose a PERSL member, you’re choosing a provider that has been vetted against industry best practices. You can browse our member directory on the PERSL website to find a trusted provider in your area.

For many older Australians, independence is something to be cherished. Being able to live in your own home, surrounded by familiar things and routines, contributes to both physical and emotional well-being. 

However, as we age, concerns about safety naturally arise. Falls, medical emergencies, or even moments of disorientation can become more frequent, and family members often worry about how their loved ones would cope alone.

 This is where monitored mobile personal alarms can make a significant difference, offering both peace of mind and practical support.

What are monitored mobile personal alarms?

Monitored mobile personal alarms are small wearable devices that connect the user to a 24/7 emergency response service at the touch of a button. Typically worn as a pendant or wristband, these devices are linked to a monitoring centre staffed by trained professionals. 

If an emergency occurs, pressing the button immediately connects the wearer to an operator who can assess the situation, call emergency services, or contact nominated family members or carers.

Modern alarms often come with features such as fall detection, GPS tracking, two-way communication, and even mobile network connectivity. These advancements mean that help is available not just at home but also when the wearer is out and about.

Supporting independent living

The desire to remain independent is strong among older adults, and rightly so. Studies have shown that maintaining autonomy can improve mental health, reduce the risk of depression, and enhance overall quality of life. monitored mobile personal alarms support this independence by providing a reliable safety net.

Knowing that assistance is only a button press away allows older people to continue their normal routines with confidence. They can garden, walk the dog, or go shopping without the constant worry of being alone if something happens. For many, this reassurance helps them stay active and engaged with their communities for longer.

At the same time, family members gain peace of mind knowing their loved one can access help quickly, even if they are not nearby. This reduces anxiety for both parties and can help avoid unnecessary relocations to assisted living facilities.

Key features and benefits

1. 24/7 professional monitoring
   The main advantage of a monitored alarm over a non-monitored one is the immediate access to a trained response team. Whether the emergency occurs at 2 pm or 2 am, there is always someone ready to respond. Operators can stay on the line until help arrives, providing reassurance and guidance throughout the incident.
   
2. Automatic fall detection
   Many modern devices include sensors that can detect sudden changes in movement or impact, automatically triggering an alert if a fall is suspected. This is especially valuable if the person is unconscious or unable to press the button themselves.
   
3. GPS and mobile connectivity
   Personal alarms with GPS tracking provide safety both inside and outside the home. If the wearer is lost or has an accident while out, their location can be pinpointed and shared with emergency responders or family. This feature is particularly useful for those living with dementia or mild cognitive impairment.
   
4. Customised response plans
   Each user can have a tailored response plan detailing who should be contacted in an emergency and how. For example, the monitoring centre might first call a neighbour, then family, then emergency services if needed. This personalisation ensures the response is appropriate and efficient.
   
5. Ease of use and comfort
   Personal alarms are designed with simplicity in mind. Large, easy-to-press buttons and lightweight designs mean they can be used comfortably by people with limited dexterity or mobility.
   

Improving safety without reducing independence

One common misconception is that using a personal alarm means giving up independence. In reality, it is quite the opposite. 

Monitored alarms empower older adults to maintain their lifestyles while having a safeguard in place. Instead of relying on frequent check-ins or home visits, they can live freely knowing that help is instantly available if needed.

For those with chronic health conditions, a monitored alarm can also act as an important health management tool. Quick responses to falls or medical events can prevent minor incidents from becoming major emergencies. In some cases, timely intervention has been shown to reduce hospital stays and improve recovery outcomes.

Choosing the right monitored alarm

Not all personal alarms are the same, so choosing the right one is essential. Key factors to consider include:

• Monitoring service quality: Ensure the provider offers 24/7 monitoring with trained responders based in Australia.
  
• Connectivity: Check whether the device uses a landline, mobile network, or both. Mobile-based alarms are ideal for those who enjoy getting out and about.
  
• Battery life: A longer battery life reduces the need for frequent charging.
  
• Water resistance: Essential for use in the shower, where many falls occur.
  
• Comfort and design: A device that is comfortable to wear is more likely to be used consistently.
  

Monitored Mobile personal alarms: A step towards confident living

Monitored mobile personal alarms are more than just emergency devices; they are tools for empowerment. They bridge the gap between safety and independence, allowing older Australians to continue living life on their own terms. With technology becoming more intuitive and accessible, adopting a monitored alarm is a simple yet powerful way to enhance well-being and peace of mind.

By investing in such a system, individuals and their families gain the reassurance that help is always within reach. 

And perhaps most importantly, it allows people to remain where they are happiest;  in their own homes, living independently and confidently.

Interested in finding a monitored personal alarm suitable for you? View our members’ devices today and discuss your specific location needs with providers who understand your needs. 

Living in rural or remote Australia has its perks. The space, the quiet, the connection to the land. But it also comes with real challenges, especially when something goes wrong.

When you’re hours from the nearest hospital or your closest neighbour is kilometres away, getting help quickly isn’t always straightforward. A fall on the back paddock, a medical emergency at home, or an accident while working alone can turn serious fast when help is far away.

That’s where monitored personal alarms make a real difference. They give rural and remote Australians a direct line to emergency support, no matter how far from town they are.

The Challenges of Rural Living

Rural and remote communities face distinct barriers when it comes to emergency response:

• Extended response times: Ambulances and emergency services may take significantly longer to reach remote properties
• Limited mobile coverage: Patchy or non-existent mobile phone service in many areas
• Living alone or far from neighbours: Properties can be kilometres apart, making it difficult for neighbours to check in regularly
• Higher risk occupations: Farming, station work and other rural industries carry increased physical risks
• Ageing in place: Many older Australians prefer to stay on their family properties rather than relocate to residential care

These factors compound to create a situation where a fall, medical emergency or accident can quickly become life-threatening without fast access to help.

How Monitored Personal Alarms Support Remote Australians

While technology can’t change where you live, it can help bridge the distance between you and the help you need.

Reliable Connection When Mobile Networks Fail

Many modern monitored personal alarms use several types of communication to stay connected, even in areas with weak mobile coverage. Some use fixed-line connections or other methods, giving you a backup if mobile networks go down. When you press the button, you’ll still reach help. 

24/7 Professional Monitoring

In rural areas, you can’t always count on a neighbour hearing you call for help or family being nearby. Monitored personal alarms connect users directly to trained operators who are available 24/7. These operators can assess the situation, contact emergency services with accurate location details, and organise the right help, whether that’s an ambulance, an air medical service, or notifying a neighbour or family member.

GPS Location Tracking

On large rural properties or when working across vast station land, knowing exactly where someone is located can save critical time. Many monitored mobile personal alarms include GPS tracking, allowing emergency responders to pinpoint a user’s location quickly and accurately. 

Automatic Fall Detection for Solo Work

Rural Australians often work alone. Falls and accidents can happen when no one else is around to help. Devices equipped with automatic fall detection can trigger an alert even when the wearer is unconscious or unable to press the button themselves, ensuring help is on the way even in the worst circumstances.

Peace of Mind for Rural Families

Distance affects everyone, not just the person wearing the alarm. For children living in the city, it can be hard not to worry about parents still living remotely . Partners working in different parts of a property also want to know that each other is safe. Monitored personal alarms help bring peace of mind by making sure help is always within reach, no matter how far away you are.

It’s Not Just for Seniors

While monitored personal alarms are often associated with older folks, they’re equally valuable for anyone living or working in isolated conditions:

• Farmers and station workers managing large properties alone
• People with chronic health conditions living in remote areas with limited medical facilities
• Anyone recovering from injury or surgery in rural locations

The distance from emergency services makes these devices relevant across all ages and circumstances.

Choosing the Right Device for Rural Use

When selecting a monitored personal alarm for rural or remote use, consider these factors:

• Coverage technology: Make sure the device uses communication methods that work in your area. This could include satellite, 4G, 5G, or landline-based systems.
• Battery life: Longer battery life is crucial when you’re covering large areas or working outdoors for extended periods
• Durability: Look for devices that can withstand dust, weather and the physical demands of rural life
• Range: For home-based units, ensure the pendant or watch has sufficient range to cover your property
• Compliance with AS 4607 and PERSL Guidelines: These standards ensure reliability and quality, which matters even more when help is further away

What to Look for in a Provider

Look for services that:

• Work with aerial medical services and Royal Flying Doctor networks
• Understand the logistics of remote emergency response
• Can coordinate with local volunteer emergency services
• Provide technical support for installation in remote locations
• Offer clear communication about what works (and what doesn’t) in your specific area

Staying Safe, No Matter the Distance

Rural and remote Australians shouldn’t have to choose between the lifestyle they love and access to emergency support. Distance creates challenges, but it doesn’t have to create vulnerability.

Monitored personal alarms ensure that help is always just a button-press away. Because living remotely shouldn’t mean living without safety. And distance should never be a barrier to getting help when you need it most.

Interested in finding a monitored personal alarm suitable for rural or remote use? View our members’ devices today and discuss your specific location needs with providers who understand regional Australia.

When you picture a monitored personal alarm, chances are the first use case that comes to mind is someone elderly, living alone, worried about what might happen if they have a fall. 

Although that’s one of the most common uses of a personal alarm, it’s far from the whole story. These small protective devices can actually give peace of mind to a much wider group of people. From parents caring for a child with health needs to workers on their own in remote areas, having a direct line to help can reduce stress and provide greater peace of mind

At their core, monitored personal alarms aren’t just about the rare chance of an emergency. They’re about the freedom that comes from feeling safe. They let people live more independently, which means families can relax knowing someone is always ready to respond if something goes wrong.

What Exactly is a Monitored Personal Alarm?

At its simplest, you can think of a monitored personal alarm as a wearable lifeline. Most alarms come as a pendant, wristband, or small handheld device with a button that connects you to a 24/7 monitoring centre the instant you need it. If you press it, you’re instantly speaking to a trained operator who can check what’s happening and get the right help.

That’s different from non-monitored devices, which may only send a text to a family member. Having a professional on the other end means you don’t lose precious minutes in an emergency. 

Not Just for Seniors. Who Else can Benefit?

It’s time to reshape how we think about monitored personal alarms so that more people can benefit from them. Others that can use them include:

• People with health conditions. This could be someone living with an illness like epilepsy, diabetes, or heart problems who can face issues suddenly and without warning. A monitored alarm means help is called upon quickly, even if the person is alone and can’t explain what’s happened to them.
• Recovery after surgery or injury. Being at home after surgery like a hip replacement is far more comfortable than staying in hospital. But it also carries risks. A monitored alarm can bridge that gap, letting patients focus on recovery while feeling the comfort of home — without the fear of being stranded if they need some help.
• Workers who are on their own. Many careers leave people working in isolation, such as security staff, tradespeople or farmers. If something goes wrong, having a direct link to support can be more than just helpful. It can be lifesaving.
• People with disabilities. A monitored alarm can take away some of the daily worry for both individuals and their carers, making it easier to enjoy everyday life without the constant fear of an accident.

More Than Technology. These Alarms Are About Connection

At the end of the day, the real value of these devices isn’t the button or the tech. It’s the confidence they give people to live normally. Seniors can enjoy a shower or a walk without fear. Families don’t have to panic every time they miss a phone call. Workers can stop feeling the panic of isolation.

That sense of connection — knowing someone has your back at any time of day or night — is what transforms the device from a gadget into a guiding light.

Giving Seniors Confidence to Stay Independent

For older Australians, falls are one of the biggest risks to health and mobility. Beyond the physical impact of hitting the ground and losing balance, the fear of falling can stop people from doing everyday things they enjoy, which only leads to less activity and more risk. It can also force otherwise capable elderly people into care earlier than they need it. 

A monitored alarm offers reassurance. Whether it’s a slip in the bathroom, feeling dizzy while gardening, or sudden chest pain, help is available at the press of a button. That confidence often makes the difference between moving into care too early and staying happily independent at home.

Choosing the Right Personal Alarm

Not every device is created equal when it comes to personal alarms. Before making your investment, it’s worth checking if:

• The monitoring is available 24/7 and operated by trained professionals
• The device has GPS for people who are active or prone to wandering
• There is fall detection included
• It’s comfortable and discreet enough to wear daily
• It works outside the home via mobile networks

Be sure to find features that match the lifestyle of the person using the alarm. This will make a big difference to whether the alarm feels like a burden or an empowerment.

Final Thoughts

It’s time to update the way we think about monitored personal alarms. Yes, they’re vital for seniors who want to stay safe at home. But they also provide reassurance for people of all ages. 

Whether you’re managing a medical condition, recovering from surgery, working alone, or just want an extra safety net for adventures outdoors, these alarms offer more than just emergency response. They give independence, peace of mind, and connection when it’s needed most. 

Nowadays, we’re used to having instant access to any information or service when we need it. And when it comes to emergencies, fast and immediate access to responders is more than just important — it’s life-saving. 

24/7 monitored personal alarms allow users to quickly connect with trained emergency professionals, helping to bridge the gap between those in need and emergency services. While the obvious beneficiary of this technology is monitored personal alarm users, these devices also improve emergency service processes and performance by providing reliable and timely critical information. 

Reliable Emergency Support When You Need It Most

Monitored personal alarms reduce delays for emergency services by ensuring that calls are triaged before they reach 000. These devices first connect users to a 24/ monitoring centre where trained operators can identify who activated the alarm, where they are located, and access their medical history. With this fast connection and access to information, operators can confirm the nature of the incident, rule out false alarms, and provide critical details — saving emergency responders time and resources..Informed and Coordinated Dispatch

When a monitored personal alarm is triggered, the monitoring team can relay critical information such as location and medical history to emergency services, helping them to prioritise and tailor their response effectively.

Automatic Fall Detection Saves Critical Time

Many monitored devices come equipped with fall-detection sensors that automatically trigger alerts after a fall, even when users can’t request help themselves. For emergency services, this means fewer missed or delayed cases — and earlier intervention when minutes matter most.

Supporting Better Outcomes, Reducing Pressure

Monitored alarms support at-risk individuals living independently, knowing that help is just a button-press away. By enabling early response and preventing conditions from escalating, monitored alarms can reduce hospital admissions and repeat call-outs. This not only improves outcomes for individuals but also helps emergency services manage demand more effectively.

Stay Connected to Help With a Monitored Personal Alarm

Monitored personal alarms are more than a lifeline. They’re a crucial link between vulnerable individuals and emergency services. By providing fast connection and key information on the user, these devices help strengthen emergency response systems, ensuring that when help is needed, responders have the information, context, and time they need to act quickly and effectively.

Though often associated with seniors, monitored personal alarms benefit a range of individuals, including those living in rural areas, those with chronic conditions, or those with mental health needs.

Interested in a monitored personal alarm for a family member or yourself? View our members’ devices today.

We’re committed to raising the standard of safety for monitored personal alarms across Australia. We ensure monitored alarms meet AS 4607 standards and that our members deliver reliable services to help Australians and their loved ones live with confidence and security. We set the tone, the guidelines, and the expectations for how quality, compliant, 24/7 monitored personal alarms should perform.

Want to know why people trust us? Hear the reasons from them directly.

Peace of Mind 

PERSL members are required to meet rigorous industry guidelines to ensure that every device provided under the PERSL banner is consistent, compliant, and accountable.

These standards are not optional — they’re the benchmark for delivering services that prioritise safety, transparency and user wellbeing. By requiring providers to meet AS 4607 and our own guidelines, PERSL provides peace of mind to users and their friends and family. 

“I wouldn’t be without mine. I have both the pendant and the watch. My family say they are glad I’m safe when on my own.”

24/7 Emergency Support

Staying connected is vital in an emergency. Our members offer 24/7 monitoring as a non-negotiable standard, keeping users connected to trained operators who can assess, escalate, and act when an alarm is triggered. Whether the user experiences a fall, medical emergency or other safety concern, help is always just a button press away.

“I can rest easy at my home with the knowledge that, in case of an emergency, assistance is always there at the touch of my personal alarm 24/ 7.”

Easy to Use

A personal emergency response system should enhance confidence — not confusion. That’s why ease of use is a critical part of what PERSL promotes and expects from all member devices. Whether it’s a pendant or watch, PERSL members’ devices are designed with clarity, accessibility, and simplicity in mind. There’s no complex setup, no fiddly instructions, and no barriers to getting help fast — just a single press for immediate assistance.

“They put my mind at rest knowing that at the touch of a button, I can speak to someone who can organise help for me in the way of a family member, friend or ambulance. I cannot thank them enough for their help.”

Stay Safe, Stay Connected

At PERSL, everything we do is driven by a simple goal: to keep Australians safe, supported, and confidently connected to professional help when they need it most.

From rigorous standards to responsive monitoring, we’re building a stronger, safer future for monitored personal alarms. When choosing a device from one of our members, you’re choosing safety backed by industry leadership and a commitment to quality care.

Because staying safe should be simple. And staying connected should never be optional.

As Australians grow older, so does our need for accessible, efficient, and quality aged care. Technology Enabled Care (TEC), including personal response devices, supports seniors to live independently, staying connected to emergency services, and ensures they’re able to receive the care they need, when and where they need it.

From medical alarms to automatic fall-detection pendants, TEC is transforming the aged care industry, introducing new technologies and opportunities to keep seniors safe and healthy. But, are we doing enough? Or is there still room for improvement?

What is Technology Enabled Care for Seniors?

TEC covers the use of digital and electronic tools to support the safety, wellbeing, and independence of people who require care. For seniors, this means integrating technologies into their daily lives to provide safer home living, improve quality of care, and enhance communication and access to emergency care. These technologies include:

• Monitored personal alarms: Wearable devices in the form of a pendant, band or watch that enable 24/7 connection to emergency responders. Many of these devices come with features such as GPS tracking and automatic fall detection to increase safety and ensure faster response times.
• Smart home devices: Motion sensors, automated appliances, smart doorbells, and automated medication dispensers all contribute to providing a safer environment for seniors and allow for greater independence in the comfort of their own home.
• Assistive technology: This includes devices that help with mobility, cognitive support, bathroom assistance, tissue care and orthoses, and daily living safety. The Assistive Technology and Home Modifications (AT-HM) Scheme under the new Support at Home Program focuses on providing funding for these types of technologies.
• Remote monitoring: Remote monitoring systems and devices track users’ activity levels, vital signs, and medical adherence, passing information on to healthcare providers and carers. This enables an added layer of protection in times of accidents and emergencies, as well as early detection for any potential health issues. 

These solutions enhance personal care, offering more convenience and enabling more responsive, person-centred support for those in need. With proper implementation across the country, senior Australians can gain more control over how they receive necessary care and how they live their lives. Family members and friends also gain further peace of mind knowing that support, connection and safety factors are being met. 

Australian Regulations That Support Safety: PERSL Guidelines and AS 4607 Standards

For devices and systems designed for safety and emergency response, they must follow the AS 4607 Standards to be deemed reliable and fit for purpose. This includes:

• Monitored personal alarms
• Smart home systems that include emergency buttons, fall detection and integration with emergency services

AS 4607 outlines the minimum performance, design and operational requirements for telecommunications-based personal response systems that connect users to emergency responders in times of need, ensuring fast assistance and support.

 Personal Emergency Response Systems Limited (PERSL) Industry Guidelines also help reinforce the necessity of quality and safety in monitored personal alarms. PERSL Industry Guidelines specify the minimum performance, design and operational requirements for Personal Emergency Response Systems (PERS) that communicate with a 24-hour monitoring facility over a communications link.

Both AS 4607 and PERSL Guidelines endeavour to ensure emergency response technology is reliable and functional, especially in critical emergencies. And while many modern devices and systems align with AS 4607 and PERSL Guidelines, there are still many systems available in Australia that do not comply with the minimum safety and operational standards. 

This makes the case for government and aged care providers to support the transition to modern, compliant, digital-first emergency and monitoring solutions.

Support at Home: A Missed Opportunity for Innovation?

The Royal Commission understands the importance of embracing technology-enabled care in aged care. In the recent Royal Commission into Aged Care Quality and Safety, recommendation 109 focuses on improving Information and Communications Technology (ICT) architecture to support the technology and infrastructure needed in the aged care sector.

The Australian Government’s revised Support at Home program was initially set to launch on 1 July 2025, however, concerns were raised due to a lack of effective solutions, predicting it may fall short in delivering on recommendation 109 of the Royal Commission. As a result, the new Support at Home Program is due to start on 1 November 2025, with hopes it will improve access to digitally enabled solutions for a wider population of vulnerable Australians. Current limitations restrict the capacity to fully realise efficiencies that positively impact the rising costs of ageing and healthcare services, and ease the burden on the Medicare system. 

What Are the Benefits of Personal Emergency Response Services?

There are plenty of benefits that come with personal emergency response products and services (PERS), such as:

• Fall detection and prevention
• Wandering detection and location tracking 
• Rapid response reduces further injury and improves outcomes 
• Reduced hospitalisations and re-admissions
• Early discharge
• Reduced ambulance attendance and ramping
• Delayed relocation to residential aged care
• Improved medication compliance
• Workforce and resource management
• Independent living, social engagement and 24/7 support

Embracing PERS and enhancing accessibility is crucial as the aged care sector continues to evolve. There is a range of unproven and uncertified PERS within the Australian market, and it’s important to ensure vulnerable Australians have funding for certified products and services from companies that operate under well-proven and recognised standards, such as AS 4607 and PERSL Industry Guidelines. This will ensure the safety of all users.

Australian Funding Options

There are several government programs in place to fund Australia’s TEC. These programs span state and federal levels, however, access and consistency remain a challenge throughout. 

There are two main federal packages, focused on covering the cost of personal and other assistive technologies, depending on the individuals’ assessed needs. These are:

• Home Care Packages (HCP), which will soon transition into Support at Home
• Commonwealth Home Support Program (CHSP)

Currently, the only state-level funding programs in Australia are:

• Victoria: Personal Alert Victoria – Provides monitored personal alarms to eligible seniors living alone or at risk due to health conditions. 
• South Australia: Personal Alert AssistanceSA – Offers financial assistance to cover the cost of approved monitored health alarm systems. 

While there are no dedicated state-funded PERS programs for Queensland, New South Wales, Western Australia, the Northern Territory, and the ACT, senior residents can still access TEC through federal aged care packages. In NSW, seniors may also access PERS via EnableNSW as part of the Aids and Equipment Program, when prescribed by an eligible health professional.

While these programs do provide essential support, this fragmented funding structure highlights the need for a national strategy that ensures consistent access to TEC regardless of location. By having a unified TEC approach, the number of senior Australians who will benefit from PERS will increase dramatically. 

PERS Around the World

Australia isn’t the first country to welcome TEC into its aged care services. European nations have adopted various technology-enabled models that can guide policymakers, including Spain, Germany, France, Ireland and the UK. Spain views PERS as a universal legal right — centrally funded but delivered through its autonomous communities for users. Germany takes a different approach, embedding partial funding in its statutory health insurance scheme that covers 90% of its population. France manages PERS at a local level, with access assessed on dependency, whereas Ireland follows a co-payment model where users contribute to the cost of their product based on their income and eligibility. Interestingly enough, Ireland has one of the highest adoption rates of PERS in Europe. In the United Kingdom, PERS access is publicly funded and delivered locally through Public Care Trusts, helping to reduce hospital admissions. 

Final Words

Technology Enabled Care has the potential to transform Australia’s aged care solutions. But to make this transformation equitable and effective, we need more than just devices — we need a commitment from government, providers and regulators.

By heeding the Royal Commission’s recommendations and focusing on innovation and funding access, Australia will be able to offer safe, reliable, and affordable PERS, providing users greater independence and safety, and their loved ones peace of mind. 

Done well, technology-enabled care can deliver on the promise of a system that is safer, smarter, and more dignified — for every older Australian.

There’s nothing more important than family, so it’s understandable to want to protect your loved ones and keep them safe at all times. 

When it comes to an ageing parent, a loved one living on their own, or a partner with health issues, peace of mind is crucial. You want to make sure you’re always there to help and support them in times of need, but unfortunately, it’s not always possible. 

But that’s where monitored personal alarms come in. With 24/7 access to experienced emergency responders, monitored personal alarms aren’t just beneficial to the user. They’re also beneficial for you as a trusted partner in caring for your family.

24/7 Peace of Mind

Having 24/7 reassurance that your loved one or family member is only a button-press away from emergency responders significantly reduces stress and provides peace of mind. Gone are the days of constantly worrying if you haven’t heard from them or feeling anxious when the phone rings. 

You’re Not the Only Lifeline

With a monitored personal alarm, you no longer have to be the first point of contact in times of an emergency – which can feel like an overwhelming responsibility. Rest easy knowing that you have the support of trained professionals. Plus, many monitored mobile personal alarms have built-in fall detection as well as GPS tracking. No matter where your family member is or what happens, they can remain safe and protected.

“We’ve been customers for several years… because of my mum. You guys have been absolutely wonderful. What an amazing service . . . I’ve been dealing with mum and aged care and so many other people, and I can honestly, wholeheartedly as a client, testify to [your] amazing services.”

Better Than a Phone Call

Sometimes in an emergency, the phone can be just out of reach, making it difficult to call for help. Monitored alarms work completely differently – and better. No need to unlock the phone or dial a number. All the user has to do is press a button, and they’re quickly put through to an emergency responder. 

Supports Independent Living

Maintaining independent living can feel like a luxury for some people. While we always want to help our family, most of the time, people don’t want to feel like they’re a burden or incapable of taking care of themselves. With a monitored personal alarm, you can simultaneously support your loved one’s independence and give them the space they want, while still staying confident in their safety.

Automatic Fall Detection

For seniors, falls are one of the most common emergencies. With built-in fall detection in many monitored mobile personal alarms, your family member can still get help from skilled emergency responders, even if they’re unconscious or unable to press the button.

Full Support Service

Monitored personal alarms are equipped with extensive support services, including set-up, training, monitoring, technical support and fast response. These are all taken care of by experts, ensuring that in times of emergency or crisis, the professionals are able to take control and provide the right solutions.

Choose PERSL Members for Your Loved One’s Safety

It’s natural to worry, but it’s time to give your loved one more independence and freedom, and yourself some peace of mind and confidence that they’re safe. Having a monitored personal alarm isn’t just about contact during emergencies, it’s about empowerment, minimising stress, and maintaining reassurance when you can’t be there yourself. 

All of our members adhere to the highest standards, ensuring every monitored device is high functioning and supportive. View our members here. 

You may have heard us talk about the AS 4607 before and thought to yourself: What’s that? 

In Australia, the monitored personal alarms industry focuses on the safety and reliability of all devices. For users relying on these devices, it’s crucial that their device meets the highest standard of safety to ensure 24/7 protection and support. The AS 4607 is an Australian Standard that acts as a guideline, focusing on the quality of monitored personal alarms and their communications with call monitoring centres.

We’re here to help you understand AS 4607, and why your chosen device should adhere to these standards.

Understanding AS 4607

AS 4607—1999 outlines the minimum performance, design, and operational requirements for telecommunications-based personal response systems, including monitored personal alarms — devices that connect users to emergency responders in times of need to ensure fast assistance and support.

AS 4607 was established to ensure all personal response systems operate securely, efficiently, and reliably. Manufacturers, service providers, and monitoring centres must all comply with AS 4607 standards and criteria to ensure the ongoing safety of users.

AS 4607 Key Components

There are several key components of the AS 4607 that help maintain the safety of individuals relying on personal response systems.

Technical Performance

AS 4607 outlines the requirements needed for monitored personal alarms to operate reliably. The criteria encompass battery life, system resilience, and signal transmission to reduce the risk of device failure during an emergency.

Responsibilities and Procedure of Response Centre

In order for response centres to assist accordingly, there are strict protocols and procedures in place, as outlined by the AS 4607. These include acceptable response times, communication processes, and escalation procedures. By adhering to the criteria, response centres can ensure users receive effective and timely assistance when it is needed most.

Risk Management Practices

The AS 4607 enforces crucial risk management strategies for providers to ensure operational efficiency in case of network or power failures, as well as to maintain secure data handling.

Installation and Maintenance Procedures

To ensure devices and equipment are set up correctly and to prevent malfunctions, the AS 4607 provides guidelines for manufacturers and suppliers to comply with when installing and maintaining personal alarms.

 Record Keeping 

AS 4607 requires personal alarm providers to record all alarm events and responses. They must be done so accurately in order to maintain transparency, enable opportunities for service improvements, and provide accountability for disputes or incidents.

Why Is AS 4607 Important?

Adhering to the AS 4607 ensures personal alarm users remain safe and protected at all times. Monitored personal alarms are designed to provide peace of mind for the user, their families, and their friends, knowing help is only ever a button-press away. They provide an added sense of confidence, security, and independence, and so must meet, if not exceed, AS 4607 standards. For manufacturers, complying with AS 4607 demonstrates their commitment to creating high-quality devices and services, and builds trust from users. 

AS 4607 also helps organisations meet necessary legal and industry requirements, reducing their risk of facing penalties. 

What If My Device Doesn’t Comply With AS 4607?

Having a monitored personal alarm that fails to comply with AS 4607 can have serious implications on your well-being. AS 4607 enforces standards and guidelines to ensure continuous safety of device users, providing them with independence, confidence, and security. A monitored personal alarm that fails to adhere to these guidelines can be unreliable and inefficient, and can increase the risks you face. 

An unreliable device could fail during an emergency, resulting in delayed, incorrect or no response from vital emergency responders, and a lack of accountability for service issues. Non-compliant monitored personal alarm providers may also have poor risk management strategies and record keeping, which can leave users vulnerable when issues arise. 

Our Commitment to AS 4607

At PERSL, we value our commitment to upholding the highest standards. Not only do our members comply with AS 4607, but we have also proposed our industry guidelines and safety standards to follow. You can view them here.

The AS 4607 is an important benchmark that those in the industry must meet. If you’re considering investing in a monitored personal alarm, it’s vital to choose one that complies with AS 4607. All of our members’ devices exceed AS 4607 expectations, ensuring users are receiving the highest form of care, safety, and security. We focus on providing monitored personal alarms that are reliable and durable, to ensure users always receive assistance in times of emergency.

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