Author: PERSL

BULLETIN IMPORTANT UPDATE: Nationwide Telstra Network Outage 8 July 2026

BULLETIN IMPORTANT UPDATE: Nationwide Telstra Network Outage 8 July 2026

PERSL are aware that many of our members and their clients were and continue to be impacted by the widespread Telstra network outage on Wednesday, July 8th. 

Telstra identified a widespread nationwide mobile network outage that began at approximately 4:30 am AEST on Wednesday, July 8, caused by a software defect. Telstra’s CFO Michael Ackland confirmed that services were largely restored and fully resolved by 4:00 pm AEST that day.  However, Telstra acknowledged a lingering secondary issue impacting over 100,000 customers regarding specific calls, including emergency numbers, and advised trying a different phone or waiting up to 90 seconds for an alternate network to kick in.

Because this was a major incident, Telstra published ongoing updates directly via their Telstra Outages Page and posted broader statements on the Telstra Exchange. Here are the key details and updates shared:

  • Cause: Telstra isolated the issue to a software defect impacting data centre time-keeping nodes.
  • Services Affected: Voice calls, mobile data, and critical systems (including external telecommunication links on regional rail networks in Victoria and NSW) were widely disrupted.
  • Triple Zero (000): Dozens of emergency calls were affected, forcing rerouting to alternative networks. Telstra legally committed to conducting welfare checks on any failed Triple Zero call attempts.

The Hon Anika Wells MP (Minister for Communications) has stated that the Australian Communications and Media Authority will conduct a full investigation, and Telstra will need to account for how and why this outage occurred.  https://minister.infrastructure.gov.au/wells/media-release/statement-telstra-outage

PERSL will actively advocate to the Australian Government for greater collaboration with our industry, ensuring the voices and needs of vulnerable Australians who depend on these life-saving services are prioritised.

BULLETIN: AUSTRALIAN GOVERNMENT AUSALERT WARNING SYSTEM

BULLETIN: AUSTRALIAN GOVERNMENT AUSALERT WARNING SYSTEM

Upcoming Community Testing and Potential Impact on MPERS Devices

You may already be aware that community testing of the Australian Government’s ew AusAlert warning system is scheduled to commence shortly.

The new platform is designed to provide emergency notifications and critical public safety alerts directly to compatible mobile devices.

Following discussions with Telstra, it has been confirmed that IoT SIM services will not be excluded from receiving these alerts at this stage. Based on our current understanding, conventional PERS devices are not expected to be affected, as they do not utilise compatible operating systems. However, Mobile Personal Emergency Response System (MPERS) devices that use compatible mobile operating systems may receive these notifications and could therefore be impacted.

What You Need to Know:
  • Traditional PERS devices are not expected to be affected.
  • Most Android-based MPERS devices may receive AusAlert notifications.
  • Telstra has confirmed that IoT SIM services are currently included.
  • Community testing is expected to occur on 27 July 2026.
  • The AusAlert service is scheduled to go live nationally on 1 October 2026.
  • The impact on device behavior and user experience is still being assessed.

As further information becomes available, we will continue to provide updates and guidance to ensure our clients remain informed and prepared. 

For further information please refer to the enclosed links from the Australian Government.

https://www.ausalert.gov.au

https://www.ausalert.gov.au/receiving-alert/compatible-mobile-devices

Getting Out of Hospital Sooner: How Monitored Alarms Support Early Discharge

Getting Out of Hospital Sooner: How Monitored Alarms Support Early Discharge

Going home after a hospital stay should feel like good news. For many older Australians, though, it comes with a quiet worry: what happens if something goes wrong once they are home?

That worry is not unfounded. And in many cases, it is the very reason some people never make it home at all.

Why Are So Many Older Australians Still in Hospital?

More than 3,000 Australians aged 65 and over are currently occupying hospital beds despite being medically ready for discharge (Source: ABC News). They have recovered enough to leave, but cannot do so safely without adequate support waiting for them at home.

This is known as delayed discharge, and it places real strain on the public health system. Beds occupied by patients who no longer need acute care contribute directly to ambulance ramping, longer emergency wait times, and pressure on already stretched nursing staff.

For the patients themselves, a prolonged hospital stay is rarely beneficial. Older adults recover faster and more fully in familiar home environments than in a clinical ward. Extended stays increase the risk of hospital-acquired infections, physical deconditioning, and a loss of independence that can be difficult to rebuild.

So what is keeping people there? The honest answer is usually one of two things: family anxiety or a genuine lack of support structures at home. Without a clear safety net in place, discharge planners, clinicians, and families alike are understandably cautious about signing off.

The Safety Gap Between Hospital and Home

Hospitals are monitored environments. At any hour, someone is watching, checking, and ready to respond. The moment a patient walks out the door, that safety net disappears.

For a 78-year-old returning home alone after a hip replacement, a woman with early dementia living independently, or a man recovering from a fall, that gap can feel very wide.

This is where the conversation around hospital discharge support has shifted in recent years. The goal is no longer simply to move patients out of a bed. It is to give them, and the people who love them, enough reassurance that going home feels genuinely possible.

Monitored personal alarms are one of the most practical and affordable tools available to help make that happen.

How Monitored Personal Alarms Work as a Safety Net at Home

A monitored personal alarm is a small wearable device, typically worn as a pendant or wristband, that connects the user to a 24/7 professional monitoring centre. When the button is pressed or a fall is detected, a trained responder answers, assesses the situation, and stays in contact until the right help arrives.

Unlike basic device-only alarms that only send a notification to a family member, a monitored alarm connects the person directly to someone whose job is to respond, every time, day or night. If you are unsure about the difference between monitored and non-monitored alarms, it is worth understanding before making any decisions about post-hospital care.

For adult children concerned about their ageing parents, this kind of round-the-clock oversight transforms early discharge from a frightening prospect into a manageable one. For discharge planners and case managers, a monitored alarm provides a documented layer of post-hospital care that supports clinical decision-making and reduces the likelihood of avoidable readmissions.

For many Australians, a monitored alarm effectively extends the clinical safety net into the home environment. It sits alongside formal care services, filling the hours between visits with a direct lifeline when it matters most. You can read more about the specific advantages of 24/7 monitored alarm services and why the monitoring component makes such a significant difference to outcomes.

Transition Care: Government-Funded Alarm Support After Discharge

One of the less well-known resources available to older Australians following a hospital stay is the federally funded Transition Care Programme. Designed specifically for the period immediately after discharge, it provides short-term support, typically up to six weeks, to help people regain independence and avoid premature entry into residential aged care.

As part of this programme, monitored personal alarms can be included in a broader package of aged care support at home, sitting alongside physiotherapy, nursing visits, and help with daily tasks.

When the programme period ends, many families choose to continue their loved one’s monitored alarm service privately. The cost is generally modest, and the ongoing peace of mind for everyone involved is hard to put a number on.

If you are a discharge planner, case manager, or occupational therapist preparing a patient for discharge, asking whether a monitored alarm has been built into the transition plan is a simple and important step. It may be what makes the difference between a confident return home and another week in a bed that someone else urgently needs.

Better for Patients, Better for the System

The benefits of supported early discharge extend well beyond the individual.

Every day that a hospital bed is occupied by someone ready to go home is a day it is unavailable to someone in genuine need. Reducing delayed discharge eases ambulance ramping, relieves pressure on emergency departments, and frees clinical staff to focus on acute care.

Monitored personal alarms alone are not a cure for systemic pressure. But they are a practical, scalable part of the solution. They help shift people from an environment where they are waiting to recover to one where recovery actually happens faster.

For families navigating this transition, knowing that a trained professional is just a button-press away, at any hour, can turn a paralysing decision into a confident one.

Ageing in place is what most older Australians want, and research consistently shows it leads to better outcomes. With the right post-hospital care support in place, including a professionally monitored alarm from an AS 4607-compliant provider, getting there safely is more achievable than many families realise.

To find a trusted monitored personal alarm provider near you, visit persl.com.au.

Peace of Mind for Every Generation: Who Benefits from Personal Alarms?

Peace of Mind for Every Generation: Who Benefits from Personal Alarms?

When most people think of personal alarms, they picture an elderly person living alone. While monitored personal alarms are certainly a lifeline for older Australians, the truth is far more interesting. 

From busy professionals to young families, people across every generation are discovering how these devices can provide security, independence, and that invaluable sense of peace of mind.

Let’s explore who really benefits from monitored personal alarms and why this technology is relevant at every stage of life.

The Multi-Generational Reality of Modern Families

Today’s Australian families often span three or four generations, each with their own unique needs and challenges. Ageing parents want to maintain their independence. Adult children juggle careers, families, and caregiving responsibilities. And everyone wants the reassurance that help is available when it’s needed most.

This is where monitored personal alarms bridge the gap. They offer a practical solution that respects everyone’s autonomy while creating a safety net that benefits the whole family unit.

Seniors

For older Australians, monitored personal alarms represent far more than emergency support. They’re a key to continued independence and quality of life.

Whether it’s taking an evening walk around the neighbourhood, tending the garden, or simply going about daily activities at home, having immediate access to emergency responders means seniors can live life on their own terms. The fear of falling or experiencing a medical emergency alone no longer has to dictate lifestyle choices.

With features like automatic fall detection and GPS tracking in many devices, help can arrive even if the user is unable to press a button. This level of protection allows older Australians to stay in their own homes longer, surrounded by familiar comforts and cherished memories.

Adult Children

If you’re part of the sandwich generation, caring for both ageing parents and your own children, you understand the constant undercurrent of concern. What if Mum falls? What if Dad has a medical episode when no one’s around?

For adult children, monitored personal alarms offer something invaluable: the ability to breathe easier. You’re no longer the sole point of contact in an emergency. Instead, trained professionals are available 24/7 to assess situations and coordinate appropriate responses.

This doesn’t mean you’re any less involved in your parents’ care. Rather, it means you can focus on being their child again, not just their emergency contact. You can enjoy quality time together without that persistent worry shadowing every interaction.

People Living with Chronic Conditions

Monitored personal alarms aren’t just for the elderly. Australians of all ages living with conditions like epilepsy, diabetes, cardiac issues, or Parkinson’s disease benefit enormously from having immediate access to help.

For someone who experiences seizures or severe hypoglycaemic episodes, a personal alarm means they can live more confidently, knowing assistance is always within reach. They can maintain employment, pursue hobbies, and engage in social activities without the constant fear of what might happen during an episode.

Young adults with chronic conditions often value their independence fiercely. A personal alarm supports that independence by providing security without requiring constant supervision from family or friends.

Rural and Remote Australians

For those living in rural or remote areas, distance creates unique challenges. When the nearest hospital is hours away and neighbours are kilometres apart, a fall or medical emergency can quickly become life-threatening.

Personal alarms can help bridge the distance gap, providing fast support and reassurance when things don’t go to plan.  This peace of mind extends to everyone in the family. Adult children living in cities can rest easier knowing their rural parents have reliable emergency access, even when they’re unable to visit regularly.

Active Individuals

You don’t need to be elderly or unwell to benefit from a personal alarm. Active Australians who work alone, exercise regularly, or engage in outdoor pursuits can face increased risk of injury.

Solo farmers, tradespeople working in isolated locations, and outdoor enthusiasts all face situations where an accident could leave them stranded and unable to call for help. A monitored personal alarm provides a safeguard that allows them to continue their activities with reduced risk.

People with Mental Health Concerns

For individuals living with anxiety disorders or other mental health conditions, knowing that support is immediately available can make a profound difference. The simple presence of a monitored personal alarm can reduce anxiety levels and provide reassurance during difficult moments.

This benefit often extends to family members too, who gain peace of mind knowing their loved one has access to professional support at the press of a button.

Choosing Quality That Protects Every Generation

When selecting a monitored personal alarm, it’s essential to choose a provider that adheres to Australian Standard AS 4607-1999. This standard ensures devices meet stringent performance, design, and operational requirements for reliability and safety.

PERSL members are committed to maintaining these high standards, giving families across all generations confidence in the protection they’re providing.

Whether you’re considering a personal alarm for an ageing parent, a partner with health concerns, or even yourself, the benefits extend far beyond emergency response. They provide freedom, independence, and that essential peace of mind that lets everyone in the family live more fully.

Ready to explore options for your family? Visit persl.com.au to find PERSL member providers offering devices that meet Australia’s highest safety standards.

WARNING – Buyer Beware – “Non-Monitored” Personal Alarm Systems

WARNING – Buyer Beware – “Non-Monitored” Personal Alarm Systems

Choice magazine has recently pointed out the pitfalls of various “non–monitored” personal alarm systems in general by spotlighting these unmonitored personal alarms in their Shonkys awards list: https://www.choice.com.au/shonky-awards/hall-of-shame/shonkys-2023/personal-alarms. This effectively highlights the importance of selecting a correctly monitored and compliant personal emergency response system that contacts a dedicated call centre for consumers to be able to choose the correct system that takes care of their needs. As the recognized industry body representing these systems (PERSL) we highly recommend that buyers beware before purchasing a personal alarm system that they think will cover their needs. As such we again gazette our initial bulletin on this associated with non-monitored and or non-compliant personal emergency alarm systems in general. For more information – https://persl.com.au/buyer-beware-non-as4607-compliant-medical-alarms/

PERSL launches its new Industry Guidelines

PERSL launches its new Industry Guidelines

PERSL launches its new industry guidelines. After extensive consultation over the last two years our aim is to bring more clarity to ever-changing technologies and a better understanding of minimum performance recommendations and guidelines throughout the industry. Caring is sharing as always and the most important thing is the safety and care of our aging loved ones needing support. 

Optus notification to PERSL of imminent 3G shutdown – Now less than 19 months remaining 

Optus notification to PERSL of imminent 3G shutdown – Now less than 19 months remaining 

I am writing to provide initial notice as to Optus’ plans to re-farm its 900MHz spectrum band commencing September 2024, in order to provide a better 4G network experience and to support the growth of 5G. This is an important action for us to take to ensure that our customers have access to the very best network experience that Optus can provide.

Once this activity is completed, 3G services will no longer be available on the Optus network. 

Should any PERSL members have monitored alarm (or similar) products that use the Optus mobile network, we encourage them to urgently check with the supplier of these products whether they or their end users will need to upgrade any equipment (or SIM cards) as a result of this change.

Timing and ongoing communication plan

We are providing more than 18 months’ notice of our plans to the market, and will commence customer-specific communications to those impacted by the change over the coming months, including advice regarding the actions customers need to take – namely, the upgrading of outdated devices and/or SIM cards.

We will also ensure customers have access to the latest information on this technology refresh via the Optus website (www.optus.com.au/3g), and that they can make contact to discuss their options over the coming months either via our contact centre or My Optus App.

Locations affected

The re-farming process is a national initiative which will free up underutilised spectrum across approx. 7700 sites, 61% of which are in metropolitan areas.

Comparison to other carriers

Telstra announced in October 2019 that they will be shutting down their 3G 900MHz network in mid-2024. TPG announced in September 2022 that it plans to switch off its 3G network by December 2023.

What does this mean for customers

If customers have a 3G device, it will no longer be able to connect to the Optus network and they will need to upgrade to a device that supports LTE 700MHz to continue to connect to the Optus mobile network across Australia.

Optus will contact its customers that may have very old SIM cards and help with an upgrade of their SIM card if it is required.

Is Optus closing 3G?

Yes. Following our re-farming of the 900MHz spectrum in 2024, Optus will no longer operate a 3G network.

Will customers still be able to call 000?

After September 2024, if a customer’s device is not compatible with our 4G network or falls back to the 3G network for emergency calls, then they will not be able to make an emergency call to Triple Zero on the Optus mobile network.

In the event that 3G coverage is available from another operator, then emergency calls may be able to be made (however Optus cannot guarantee this).

How does this impact customers who have a medical or security device?

We recommend customers check for compatibility directly with the service provider and upgrade their devices now.

Kind regards