As of 28 October 2024, Telstra’s 3G mobile network will officially be shut down in order to allocate more resources to its 4G and 5G networks. But, what does this mean for monitored medical alarms operating on the 3G network? If your alarm does use the 3G Telstra mobile network, your device will no longer work and you will not be able to raise alerts or contact your emergency response service from 28 October 2024.
What should I do if my alarm uses 3G?
If your alarm operates on the 3G network, then it’s important that you upgrade to a 4G-compatible device before 28 October 2024. Your device manufacturer will already be aware of the network shutdown, with some providers offering upgrade programs to make the transition easier.
By upgrading to a 4G monitored personal alarm, you’re ensuring that an emergency response team remains just the press of a button away at all times.
How can I check if my alarm operates on the 3G network?
Many alarm providers have been reaching out to clients with 3G alarms to inform them about the upcoming shutdown and to assist with upgrading to 4G alarms. If you are unsure about what network your alarm model uses, you can contact your alarm provider directly to confirm.
Is there a cost to upgrade my 3G alarm?
If you have a government-funded device through myAgedCare or the National Disability Insurance Scheme (NDIS), they may cover the cost of upgrading to a new 4G device. Ask your support person or plan manager to get in contact with your medical alarm provider to discuss your next steps. If your alarm is self-funded, upgrading from a 3G to a 4G alarm may incur a cost which will vary depending on your device type and alarm provider. For specific details, your alarm provider will be able to assist you.
Are there any benefits to the network upgrade?
Like all technological advances, there are benefits to change – but it’s important to remember that this change doesn’t need to be disruptive. By operating on a stronger network than 3G, medical alarms can stay connected more easily, have improved signal strength, offer advanced monitoring capabilities, and can even integrate with other compatible devices.
Conclusion
By contacting your monitored alarm provider now, you can begin a smooth transition to a new device model on Telstra’s 4G network. Monitored personal alarms provide reassurance and safety to both wearers and their families, and it’s important to be able to rely on them during times of need. Upgrading your medical alarm to a newer Telstra network is not so much about staying up-to-date with the latest technology, it’s about staying connected and ensuring safety and peace of mind in case an emergency happens in the future.